OCCU Member Update - UPDATE BRANCH LOBBIES HAVE REOPENED AS OF JUNE 9TH
We have made the very difficult decision to temporarily restrict branch services and public accessibility in order to reduce the far-reaching effects and impact of COVID-19. The health and welfare of our employees and members is our top priority. As a result, beginning Wednesday March 18th drive-thru windows (where available) will remain open. All branch lobbies will change to appointment only for member visits for services that cannot be accomplished via drive-thru, online or by phone. These services may include: Safe Deposit Box access, Notary Public, or certain document signings. We also encourage our members to utilize any of the full range of remote services we offer; On-line banking, OCCU mobile app, ATMs, Night drop, and OCCU Call Center.
We are closely following guidelines laid out by the Centers for Disease Control (CDC) and the Washington State Department of Health (DOH) to respond to this potential threat and have encouraged our employees to review CDC recommendations to prevent the spread of disease. We have taken additional precautions to protect employees and members, such as accessing remote meeting technology and eliminating most business travel.
Branch Hours and Access
At this time all branch lobbies are closed. Depending on the branch, we are offering DRIVE-THRU WINDOWS, ATMs and NIGHT DROP DEPOSITORIES. Branches with Drive-Thru Windows are open normal hours and are offering expanded services including debit and credit card pickup (where available). Night Drop deposits will be posted throughout the day. If you have an urgent need that cannot be performed using the services listed above please contact us at 1 (360) 426-9701 or 1 (800) 426-5657 and we will work with you to find a solution.
Visit the OCCU Hours and Locations page to see availability in your area.
This event does not impact the safety of your deposits. As always, your money is secure with OCCU and is insured by the NCUA.
Available Options
We encourage you to take advantage of the digital and remote services available to you:
Online Banking and Mobile Banking: Much, if not all, of your everyday banking needs can be managed with these tools (account balances, transfers, loan payments, bill payments etc.)
Online loan applications: Apply for most any type of loan online
ATM Network: OCCU’s ATM network is CULIANCE and gives you access to over 30,000 ATMs nationwide
OCCU Call Center: We are just a phone call away! 1 (360) 426-9701 or 1 (800) 426-5657
Finally, On behalf of our employees and our Board of Directors we fully realize the challenges and hardships so many are facing and will continue to face throughout the COVID-19 pandemic. We are doing our best to provide the services and support that our members are so accustomed to receiving and depend on. We apologize for any inconvenience you may endure with longer than normal wait times, limited accessibility etc. Please know OCCU is here for you, we want to help you during these challenging times, please reach out to us, communicate your story and we will do our best to help you find solutions. Take care, be safe and stay healthy. As this situation continues to develop, we want to assure you that we will continue to support your banking needs by providing reliable access to your accounts and the services you depend on.