Coming Soon: Trusted Device Authentication
Coming Soon: Trusted Device Authentication
At OURCU, protecting your accounts is a top priority. That's why we're introducing Trusted Device Authentication, a new security feature designed to make digital banking both safer and more convenient.
How It Works
When you log in to the OURCU Mobile Banking app, you'll have the option to mark your mobile device as a trusted device. During setup, you'll verify your identity with a one-time passcode sent to the phone number on file, helping ensure that the device belongs to you.
Once enrolled, your trusted device becomes an added layer of security for your account. When you log in from a new device or perform certain high-risk activities, a verification request can be sent directly to your trusted device for approval. Simply review the request and approve it with a tap to confirm it's really you.
This process helps protect your account from unauthorized access while reducing the need for frequent one-time passcodes during everyday banking. The result is a faster, more convenient login experience without sacrificing security.
Why It Matters
Trusted Device Authentication offers several benefits, including:
Enhanced protection against unauthorized access.
Fewer one-time passcodes during future logins.
Faster, more seamless access to your accounts.
A more convenient banking experience without compromising security.
Logging In From a New Device
If you sign in from a new device or through online banking, a notification will be sent to your trusted device. Simply approve the request to verify it's you and securely complete your login.
As a reminder, only approve requests that you initiate. If you receive an unexpected approval request, do not approve it and contact us if you have concerns about your account security.
Support When You Need It
If a verification request isn't completed successfully, you can resend the request or use a one-time passcode sent by text, email, or voice for limited services. Our 24/7 Contact Center is also available to help with updates to your trusted device or phone number.
For your protection, accounts may be temporarily restricted after multiple unsuccessful login attempts, and certain account changes may require a brief waiting period before they can be completed.
Trusted Device Authentication helps create a better balance between security and convenience, giving you greater confidence every time you log in. Stay tuned for more information as we prepare to launch this new feature and continue enhancing the digital banking experience for OURCU members.
Have Questions?
Call OURCU toll free at 800-426-5657 with any questions you may have.