COVID-19 Resources & Support

OCCU Lobby Updates

The Health of Our Community is #1

To ensure the safety of our members and staff and to follow CDC and Washington State reopening guidelines all OCCU branches will be operating under reduced capacity guidelines. In order to meet these guidelines OCCU will need to monitor and limit our lobby traffic, meeting the needs of both scheduled appointments and walk-in traffic. If you do not have an appointment you may be asked to wait outside the branch until a staff member is available to assist you. We will not be offering coffee service, public restrooms or waiting areas in our lobbies at this time.

Our employees are essential workers, and we consider you, our members, essential as well. For everyone’s protection, germ guards have been installed at all work stations. In accordance with Washington State guidelines, masks are required to enter our facilities, you will be asked to remove it briefly for identification purposes upon entering the building. We also ask that you utilize our hand sanitation station and follow the 6 feet apart guidelines which will be indicated by floor stickers.

Visit our Hours and Locations page for specific branch drive-thru availability or click the button below to schedule an appointment at a branch near you today.

Schedule an Appointment

Visit the websites listed below for additional information concerning COVID-19:


World health organization

WA State Department of Health

SBA Guidance & Loan Resources

IRS Economic Impact Payments

Employment Security Dept. WA State

If you are worried about your financial well-being, please, do not hesitate to reach out. We are here, to listen, understand and find solutions that work for your specific needs.

Social Distancing Tools You Can Utilize with OCCU

  • Digital BankingPhone displaying new mobile app, new mobile app iconUtilizing our Digital Banking platform allows you access to your accounts while maintaining social distancing during these trying times.  From your mobile app or online banking you are able to:
      • View Accounts – Manage all your OCCU accounts under one login from your personal devices
      • Pay Bills – Send, schedule and review payments
      • Transfer Money – Transfer between your OCCU accounts, loans, to other members & external accounts
      • Deposit Checks – Deposit checks anytime, anywhere from your mobile device
      • Card Management – Activate, block and unblock your cards from your device
      • Additional Services – Check out our current rates, apply for a loan, reorder checks and more
      • Notifications – Send alerts directly to your email or phone
      • Statements – View account records in an instant and connect your Intuit products directly to your accounts
  • ATMsFind over 30,000 ATMs nationwide with the CULiance Network ATM Locator
  •  Night Drop Depositories – We will be checking the depositories regularly and posting throughout the day.
  •  Online Account OpeningWho can join? If you live, work, or attend school in the State of Washington, or are a close relative of a current member in good standing, you are eligible to join OCCU.

Emergency Support Products

We are committed to providing support for the communities we serve and understand the stress our neighbors, co-workers, businesses, loved ones and staff are facing.  OCCU has adjusted and created specialized products to aid our members during this trying time:

    •  Skip-A-Payment – These may be the time where you need to free up some extra cash, you may skip a loan payment up to two times per calendar year.  For additional details click here.
    •  VISA Credit Cards2– Our credit card program offers no cash advance fee, no annual fee and no balance transfer fee.
    •  Loan Modifications – We can explore changing the term of your current OCCU loan to better fit your situation or possibly interest only payments on existing loans, call to discuss options.
    •  No Fee to Refinance an OCCU Consumer Loan
    • Online and Over the Phone Loan Payments– Utilize our online loan payment option available on our home page to make payments to your loans with OCCU.  You can also contact a credit union representative to make a payment by phone.






















5 Financial Steps You Can Take To Prepare For Coronavirus. tips from cuna

What can you do to be financially responsible and vigilant during this time?

CUNA released five steps consumers should take to exercise financial caution in the face of a global pandemic:

  1. Contact your financial institution: Credit unions from coast to coast are adjusting their operations to help stem the spread of coronavirus and protect members and employees. Make sure you’re up to date on the latest information on lobby closures, hours of operation, and drive-thru services and ATM access by contacting or visiting the website of your financial institution.
  2. Protect your data: Be vigilant about protecting your digital identity and personal data. If your credit union reaches out, they won’t ask for confidential information such as your name, password, personal identification number (PIN) or other account information. A recent report from NBC News notes that criminals are using COVID-19 as a basis for email attacks to snag personal information, steal money and infect computers with malware.
  3. Utilize online and mobile services: You can easily deposit a check using your mobile device or quickly and securely send money to others with digital payments. Using credit or debit cards for payments is especially important now when we all are being asked to practice social distancing. You can still meet most of your obligations without leaving your home, thanks to your credit union.
  4. Research local financial support: From Miami to Seattle, credit unions are extending low- and no-interest loans, offering fee-free loan deferrals, and finding other individualized solutions that help ensure those facing financial disruptions due to COVID-19 can keep the lights on, keep food on the table, and maintain a secure financial future once the country makes it through this public health emergency.
  5. Remember, your money is safest in a credit union: There are a lot of things to worry about these days, but the safety of your money in your credit union account aren’t one of them. Your money is safer in your insured credit union than it is in your pockets or under your mattress. There is no risk to keeping money in your credit union account, but there are countless risks to holding cash.


1. APR= Annual Percentage Rate.  Ask for details. Conditions apply.  

2. Click the link to view all VISA credit card details and disclosures.